You may also be having the problem referred to in this thread - which should be fixed by downloading the latest build. You could also try doing a repair installation (using the latest build) - 60195: Acronis Cyber Protect Home Office, Acronis True Image: repair, update and clean installations on Windows If you have an old build, see if there is a more recent build on the OEM support site. In this case the build number is relatively recent. A few day ago I downloaded the latest build of the WD OEM version, and the file properties are shown below: We recommend scheduling NAS backup for the time when files on the NAS are not in use. In case of a file-level backup snapshot is not created, which means that files in use will not be backed up.
If you cannot get it that way, you can get it from the file properties of the installer file (if you still have it) load explorer (or your preferred file manager), right click and select properties (last item) [if you are using Windows 11 properties may not be shown, in which case click on the item "show more" or some such). Acronis software uses snapshot while backing up disks.
Not sure it is relevant, but whet OEM is involved?Īre you using the MAC of Windows version?Ĭan you provide the build number - assuming ATI load, that information should be on the Account Tab. Usually it is down to members of the user community to help sort out issues. Not sure how much assistance they would be. Acronis itself does not provide end user support for OEM versions of ATI/ACPHO, that is the responsibility of the OEM.
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